Florence Electricity Department 
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Dear Valued Customer:

We are pleased to welcome you to the website of Florence Utilities. We want to provide you with the utmost friendly, professional, and expedient customer service. It is also our hope that you will find us “customer friendly” as we assist you and meet your utility needs.

Included on this site is information about our different departments, telephone numbers, and contact information that we hope will prove helpful to you. You can order service, pay your bills, receive a utility handbook, and many other services through this website.
Should you require additional assistance, have any unanswered questions, or would like to discuss any problems you may be experiencing, please feel free to contact our Customer Service Department at 760-6512.

Very truly yours,

Jack M. Hilliard
General Manager of Utilities
Email Jack Hilliard

 

City of Florence Utilities
P.O. Box 2818
Florence, AL 35631
Telephone: (256) 760-6523
Fax: (256) 760-6542

 

You can pay your bill, find out your balance, make address corrections and manage your utility account online through our secure site.

Order a Customer Service Handbook:

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