SECURITY DEPOSIT

Florence Utilities requires a security deposit for each account. When an account is closed, the deposit is credited toward the final bill, and any credit balance is refunded to the customer.

In lieu of a deposit, residential customers may submit a letter of credit from the customer’s most recent utility provider. The letter of credit must be for service that lasted at least twelve consecutive months, and the previous service must have been within the past twelve months.

If a residential customer has had an excellent payment record for twelve continuous months, the deposit may be refunded. Refund requests must be made in writing.

SERVICE CHARGES

Certain charges are made for routine or special services, and are paid by the customers receiving the service, rather than being added to everyone’s rates. The charges are made to recover a part of the expense incurred by your Utility Department in providing these services.

Charges are made for the following services:
     New service
     First time service
     Transfer of existing service
     Same day service
     Reconnection
     Collection of payment at the service address
     Returned checks
     Trips to the service address by customer request
     Trips to test a meter by customer request, where the meter is      determined to be accurate
     Trips for special meter readings at the customer’s request