Florence Electricity Department 
CUSTOMER HANDBOOK
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SAFETY PRECAUTIONS

Electricity

Keep long metal tools, antennas, ladders and kites away from electric lines. Before climbing a tree, check for power lines. Never climb a tree if power lines are near or run through the tree.

If you have babies or young children in the house, use snap-in covers in the outlets when they are not in use. Never touch or use electrical equipment around water. Avoid overloading a receptacle or electrical circuit. If you have any questions about safety, call Florence Utilities first!

Natural Gas

Have your gas appliances installed, serviced and repaired by professionals. Keep chimney flues and vents for appliances clean and in good repair. Keep areas around your gas water heater and furnace clean. Teach family members what to do if they smell gas. If you smell natural gas indoors, BE CAREFUL. Put out any cigarettes, pipes, candles or anything with a flame. If you can’t locate the source of the odor, or if the odor is strong and seems to be everywhere, get everyone out of the house immediately. Do not touch any light switches or make any phone calls. Call the Florence Gas Department from a neighbor’s house.

If you smell natural gas odor outside, even if you do not have gas service, leave the area and call the Florence Gas Department at 760-6490 (days) or 764-4456 (after hours).

Water

Each home should have a water cutoff valve. Be sure you and all of the members of your family know where the cutoff valve is located, in case of broken water lines or plumbing problems.

 

You can pay your bill, find out your balance, make address corrections and manage your utility account online through our secure site.

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