OTHER IMPORTANT THINGS TO KNOW

Theft of Services

It is against state law to tamper with a utility meter. People who steal utilities are actually stealing from all the consumers on the system. We ask to help us find those who may be involved in stealing electricity, natural gas, water or wastewater services.

If you know of such activity, please call us immediately at 256-740-6056 during normal business hours, or 256-764-4456 after hours. Please remember that tampering with a utility meter is not only unlawful but also very dangerous.

Project Help

You can make a monthly contribution to provide warmth and light for the elderly, disabled, or those on a low fixed income or with no income at all. Project Help allows utility customers to contribute $1.00 or more each month as a part of their utility billing. Florence Utilities serves as an unpaid collection agent for this fund, and Cooperative Community Ministries, Inc., administers the fund and determines eligibility. You may contribute to Project Help by calling us at 256-760-6512.

If you need help and think you might qualify for Project Help assistance, please visit the Help Center office at 621 South Court Street. The Help Center is open from 9:00 a.m. to noon on Monday, Wednesday and Friday.

Tree Trimming

In our area, trees are the major cause of electrical outages. Because of this, we have an ongoing tree trimming program. Our crews constantly work to maintain the proper clearance between trees and lines to reduce outages. Please help us in this effort by avoiding the planting of trees under or near electric lines.

For more information about tree trimming, please refer to the tree trimming section of our web site.