Florence Electricity Department 
CUSTOMER HANDBOOK
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Dear Utilities Customer,

Welcome to Florence Utilities! This handbook has been designed to help acquaint you with your Utility Department and answer any questions you might have about your new or existing service. Print out and keep this handbook in a convenient place, you’ll find it an easy-to-use and convenient reference guide for all of your questions concerning your utility service.

If you have additional questions, please feel free to call our Customer Service Department at 256-760-6512. Our friendly and professional staff is standing by to assist you!


Very truly yours,
Jack Hilliard
General Manager

Download (4.55 mb) or view the Adobe Acrobat (.pdf)
version of the handbook for a permanent copy or printing.
Or, order a printed copy using the form on the right. >

To view the Adobe Acrobat Version,
first you will need to download the free Acrobat Reader:

You can pay your bill, find out your balance, make address corrections and manage your utility account online through our secure site.

Order a Customer Service Handbook:

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