Florence Electricity Department 
CUSTOMER HANDBOOK
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QUICK REFERENCE TELEPHONE NUMBERS
Area Code: 256

SERVICES

Customer Service, Utility Services, New or Existing Services and Billing Inquiries 760-6512
Collections Department, Delinquent Accounts, Final Notices 760-6525
Bank Draft Program 718-3221

ADMINISTRATION

Electricity Department 740-6045
Natural Gas Department 767-3430
Water Department 760-6637
General Manager 740-6086

EMERGENCIES, POWER FAILURES, LEAKS, DIFFICULTIES, ETC.

Electricity 764-4456
Natural Gas 760-6490
Water 760-6637
After Hours, Weekends, and Holidays 764-4456
Energy, Marketing, Safety, Security 740-6055
Garbage Pickup (Sanitation Department) 760-6495
West Lauderdale County Water Authority Customers (to report difficulties) 766-8787

ENGINEERING

Electricity 740-6005
Natural Gas 760-6486
Water 760-6671
Tree Trimming 760-6533
Help Locating Underground Facilities (toll-free) 800-292-8525

 

You can pay your bill, find out your balance, make address corrections and manage your utility account online through our secure site.

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