Florence Electricity Department 
CUSTOMER HANDBOOK
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Reading Your Utility Bill

    1. Account Number
      This is your account number. When calling the office with questions concerning your account, please have the number available.
    2. Amount Due
      This is the amount due upon receipt of your bill.
    3. Due Date
      The bill is late after this date and the late payment amount will be due. NOTE: Date may vary to adjust for weekends and holidays.
    4. Late Amount
      A penalty is assessed if the Amount Due is not paid or postmarked by the Due Date.
    5. Reading Dates
      Meter reading dates for billing.
    6. Number Days
      The number of days in the billing period.
    7. Service Address
      The on-file address of the service for this account number.
    8. Meter Reading — Previous and Present
      Difference between present and previous readings determines your units used for the current billing period.
    9. Units Used
      Consumption for which you were billed.
    10. Type Service
      This will indicate the service for which you are being billed.
    11. Amount
      Charges for services.
    12. Last Date to Pay Before Termination
      After this date service is scheduled to be terminated. Bills with unpaid prior balances from previous bills are past due and service may be terminated as per the date shown on previous bill. Failure to receive bill does not release customer from payment obligations.
    13. Notes from Florence Utilities concerning account.
1. Account Number 
2.
Amount Due
3. Due Date 
4. Late Amount
5.
Reading Dates
6. Number Days
7.
Service Address
8.
Meter Reading — Previous and Present
9. Units Used
10.
Type Service
11.
Amount
12.
Last Date to Pay Before Termination
13.
Notes from Florence Utilities concerning account.
      

 

 

You can pay your bill, find out your balance, make address corrections and manage your utility account online through our secure site.

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