ABOUT FLORENCE UTILITIES

Office Hours
Our offices are open Monday through Friday from 8:00 a.m. until 5:00 p.m.

We are closed to observe the following holidays:
    New Year’s Day
    Memorial Day
    Independence Day
    Labor Day
    Veteran’s Day
    Thanksgiving Day and the day after
    Christmas Eve and Christmas Day
When a holiday falls on a Saturday, we observe it the preceding Friday. If a holiday falls on Sunday, we observe it on the following Monday.

UTILITY SERVICES

Florence Utilities, a department of the City of Florence, Alabama, supplies electricity to consumers in Lauderdale County, and natural gas, water and wastewater treatment to consumers in portions of the county.

Florence Utilities purchases electricity from the Tennessee Valley Authority. Natural gas is purchased from a variety of suppliers, based on availability, price and dependability. Our water supply comes from Cypress Creek and Wilson Lake and is distributed to customers in the City of Florence and the surrounding areas of Lauderdale County.

SERVICE RELIABILITY

Because of the nature of our business, we can’t guarantee uninterrupted service, but we make every effort to provide uninterrupted service to everyone. Please report any service outages by calling us at 256-764-4456.

BEGINNING NEW SERVICE

Security Deposit
Florence Utilities requires a security deposit for each Notice. If you do not pay the bill after you receive a Final Notice, a collection agent will come to your service address and give you an opportunity to make payment, using cash or a money order. (Checks are not accepted.)

There is a collection charge for this service. If payment is not made when the collection agent comes to your service address, your service will be disconnected. A turnoff notice will be given to you or left on the
premises.

Transferring Service
In most cases, existing residential service may be transferred from one address to another within the service area as long as payment is kept current and the deposit is sufficient. The transfer service charge may either be paid at the time of application or may be added to the first bill at the new location. To transfer service from one location to another within our service area, call Customer Service at 256-760-6512 during regular office hours. Florence Utilities requires at least 24 hours notice before the transfer date.