A sample bill is shown to help you better understand your utility bill. Listed below are explanations of the different sections. Compare the section number on the bill to the matching explanation number listed below. There is also a section called “Understanding Your Bill” that will help, too.

Your account number appears in two places on the bill for your convenience. Having your account number available when calling Florence Utilities will allow us to more efficiently assist you. A return envelope is also included should you choose to mail your payment. Simply detach the top portion of the bill and insert it in the envelope provided and keep the bottom portion for your records. If you are paying at Florence Utilities or one of our many participating banks, please bring the entire bill with you. We have also included telephone numbers on the front side of the bill as a handy reference should you need to contact us.

On the backside of the bill there is a space for you to provide us your telephone number. This is important in order to provide you with efficient service in the future. If you need to change your address or phone number please call (256) 760-6512.

1. Account Number
   This is your account number. When calling the office with questions concerning your account, please have the number available.
2. Amount Due
   This is the amount due upon receipt of your bill.
3. Due Date
   The bill is late after this date and the late payment amount will be due. NOTE: Date may vary to adjust for weekends and holidays.
4. Late Amount
   A penalty is assessed if the Amount Due is not paid or postmarked by the Due Date.
5. Reading Dates
   Meter reading dates for billing.
6. Number Days
   The number of days in the billing period.
7. Service Address
   The on-file address of the service for this account number.
8. Meter Reading — Previous and Present
   Difference between present and previous readings determines your units used for the current billing period.
9. Units Used
   Consumption for which you were billed.
10. Type Service
    This will indicate the service for which you are being billed.
11. Amount
    Charges for services.
12. Last Date to Pay Before Termination
    After this date service is scheduled to be terminated. Bills with unpaid prior balances from previous bills are past due and service may be terminated as per the date shown on previous bill. Failure to receive bill does not release customer from payment obligations.
13. Notes from Florence Utilities concerning account.

	1.	Account Number
	2.	Amount Due
	3.	Due Date
	4.	Late Amount
	5.	Reading Dates
	6.	Number Days
	7.	Service Address
	8.	Meter Reading — Previous and Present
	9.	Units Used
	10.	Type Service
	11.	Amount
	12.	Last Date to Pay Before Termination
	13.	Notes from Florence Utilities concerning account.