SECURITY DEPOSIT

Florence Utilities requires a security deposit for each account. When an account is closed, the deposit is credited toward the final bill, and any credit balance is refunded to the customer.

In lieu of a deposit, residential customers may submit a letter of credit from the customer’s most recent utility provider. The letter of credit must be for service that lasted at least twelve consecutive months, and the previous service must have been within the past twelve months.

If a residential customer has had an excellent payment record for twelve continuous months, the deposit may be refunded. Refund requests must be made in writing.

SERVICE CHARGES

Certain charges are made for routine or special services, and are paid by the customers receiving the service, rather than being added to everyone’s rates. The charges are made to recover a part of the expense incurred by your Utility Department in providing these services.

Charges are made for the following services:
     New service
     First time service
     Transfer of existing service
     Same day service
     Reconnection
     Collection of payment at the service address
     Returned checks
     Trips to the service address by customer request
     Trips to test a meter by customer request, where the meter is      determined to be accurate
     Trips for special meter readings at the customer’s request

Reading Your Utility Bill

1. Account Number
   This is your account number. When calling the office with questions concerning your account, please have the number available.
2. Amount Due
   This is the amount due upon receipt of your bill.
3. Due Date
   The bill is late after this date and the late payment amount will be
   due. NOTE: Date may vary to adjust for weekends and holidays.
4. Late Amount
   A penalty is assessed if the Amount Due is not paid or postmarked by the Due Date.
5. Reading Dates
   Meter reading dates for billing.
6. Number Days
   The number of days in the billing period.
7. Service Address
   The on-file address of the service for this account number.
8. Meter Reading — Previous and Present
   Difference between present and previous readings determines your units used for the current billing period.
9. Units Used
   Consumption for which you were billed.
10. Type Service
    This will indicate the service for which you are being billed.
11. Amount
    Charges for services.
12. Last Date to Pay Before Termination
    After this date service is scheduled to be terminated. Bills with unpaid prior balances from previous bills are past due and service may be terminated as per the date shown on previous bill. Failure to receive bill does not release customer from payment obligations.
13. Notes from Florence Utilities concerning account.