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Collections
(256) 760-6525
Sylvia Shipman, Collections Coordinator
Email Sylvia Shipman

Collections monitors and collects delinquent accounts for the City of Florence Utilities. Outstanding accounts are referred to Small Claims Court or to the Credit Bureau for collection. We want to do everything possible to prevent termination of service so please call us if you need assistance or wish to discuss your bill and payment options. Below you’ll find a list of local agencies that may assist you should you find yourself in temporary need.

Local Help Agencies:

Salvation Army
Phone (256) 764-4432
1601 Huntsville Road

Community Action Agency
Phone (256) 764-5142
By appointment only

Help Center
Phone (256) 766-7663
Mondays, Wednesdays, and Fridays from 9 a.m. to 12 Noon
Located at the corner of South Court Street and Veterans Drive

St. Vincent De Paul
Phone (256) 718-0921
Calls taken on Fridays after 9:30 a.m.

COLLECTION POLICY

Prompt payment of your bill before the due date is to your benefit. If your bill becomes delinquent, the following will be in effect:

  • Anywhere between 4 to 9 days, a final notice will be mailed to you. A $2.00 fee will be added to your account when final notice is mailed.
  • Seven to nine days after the final notice is mailed, utility service is subject to disconnection.
  • If the bill remains unpaid, one of our Collectors will come to your service address and you may make payment then by cash or money order. If payment is not made, service will be disconnected. A turnoff notice will be given to you or left on the premises. For more details about our collection policy, call (256) 760-6525.

Collection Fee:

Collection of account at service site - $25.00

Reconnection Fees:

8:00 a.m. to 5:00 p.m. - $40.00

After hours - $60.00

RETURNED CHECK POLICY

Florence Utilities charges $30.00 for each check returned by your bank. You will be notified by mail and given seven days to pay it. Payment must be paid in cash, money order, or cashiers check. Florence Utilities will not accept another check for payment on the returned check. For more details about our returned check policy, call (256) 760-6525.


LETTERS OF PAYMENT HISTORY

Florence Utilites will furnish your next utility distributor with a letter of your payment history. You may request this information by calling (256) 760-6525.


REPORTING OUTAGES AND SERVICE DIFFICULTIES


Florence Utilities has 24-hour dispatching service available.

Electricity 764-4456
Natural Gas 760-6490
Water 760-6637

After Hours, Weekends, and Holidays 764-4456

You can pay your bill, find out your balance, make address corrections and manage your utility account online through our secure site.

Order a Customer Service Handbook:

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