There can be
several reasons for your water being off. A main may be shut
down because water personnel are working in the area, or
service may be terminated because of failure to pay your
water bill. If your water is off, call the Water/Wastewater
Department at 760-6490 between 8:00 and 5:00, Monday through
Friday, or 764-4456 after hours.
person uses about 6500 gallons per month. If your water
consumption seems too high, call our department at 760-6490
for assistance. We will be happy to verify the accuracy of
the meter. Most high water bills are caused by leaky toilets
or service line leaks.
760-6490 to determine whether the problem is in the main
sewer line or not. If it is not, then call a plumber who
specializes in cleaning sewer drains.
rusty looking water is due to iron oxides from water lines
that are constructed of cast iron or galvanized steel. When
water stands in the mains, fire hydrants, or in a customer’s
galvanized service or internal lines, it will naturally
dissolve the iron and you can expect periods of discolored
water. Rusty water at the cold water tap at the first draw
in the morning is probably from your plumbing. If only the
hot water is rusty, the source is probably your hot water
heater. If your cold water suddenly becomes rusty, there may
be construction in the area, fire hydrant flushing, or fire
hydrant use in the area. These episodes are temporary and
will easily be cleared up on their own or by Florence Water
The water in
the City of Florence meets or exceeds all standards as set
forth by the U.S. Environmental Protection Agency and the
Alabama Department of Environmental Management. It is
perfectly safe to drink.
Florence’s water meets the strictest standards for lead
regulations. However, if you have a home that was
constructed before 1987 and contains lead soldered copper
plumbing, you should allow the tap to run for a minute or so
before drinking. If lead is present, the highest
concentrations will be in the first draw of the water that
has been in the plumbing for an extended period of time.