It is against
state law to tamper with a utility meter. People who steal
utilities are actually stealing from all the consumers on the
system. We ask to help us find those who may be involved in
stealing electricity, natural gas, water or wastewater
If you know of
such activity, please call us immediately at
during normal business hours or after hours.
Please remember that tampering with a utility meter is not
only unlawful but also very dangerous.
You can make a
monthly contribution to provide warmth and light for the
elderly, disabled, or those on a low fixed income or with no
income at all. Project Help allows utility customers to
contribute $1 or more each month as a part of their utility
billing. Florence Utilities serves as an unpaid collection
agent for this fund, and Cooperative Community Ministries,
Inc., administers the fund and determines eligibility. You may
contribute to Project Help by calling us at 256-760-6512.
If you need
help and think you might qualify for Project Help assistance,
please visit the Help Center office at 621 South Court Street,
or call 256-766-7663. The Help Center is open from 9 a.m. to
noon on Monday, Wednesday and Friday.
In our area,
trees are the major cause of electrical outages. Because of
this, we have an ongoing tree trimming program. Our crews
constantly work to maintain the proper clearance between trees
and lines to reduce outages. Please help us in this effort by
avoiding the planting of trees under or near electric lines.
information about tree trimming, please refer to the tree
trimming section of our web site.
1. Stay away
from downed power lines and broken utility poles! Please note
the location and call us immediately. Even lines that look
harmless can be dangerous!
2. If your
power is out, check with your neighbors. If they still have
electricity, check your fuses or circuit breakers. If that
does not solve the problem, call us at 256-764-4456.
3. Once you
have called us, there is no need to continue to call. Your
request will be handled as quickly as possible. The only
reason you will need to call us again will be if your
neighbor's power has been restored and your power is still
4. As we
restore power, overloaded lines can often cause additional
outages. You can help prevent this by switching off your
heating and cooling equipment and other appliances during the
outage. Leave a light on so you will know when service has
5. Do not keep
checking the refrigerator and freezer. Food will keep much
longer if the doors are left closed.
6. Prepare a
"lights-out" kit. Keep a flashlight, spare fuses and a
battery-powered radio handy. Know where the electric service
panel for your home is located, and how to reset circuit
breakers or replace blown fuses. Make sure your family knows
where the kit is located and what to do if you are not at
metal tools, antennas, ladders and kites away from electric
lines. Before climbing a tree, check for power lines. Never
climb a tree if power lines are near or run through the tree.
If you have
babies or young children in the house, use snap-in covers in
the outlets when they are not in use. Never touch or use
electrical equipment around water. Avoid overloading a
receptacle or electrical circuit. If you have any questions
about safety, call Florence Utilities first!
Have your gas
appliances installed, serviced and repaired by professionals.
Keep chimney flues and vents for appliances clean and in good
repair. Keep areas around your gas water heater and furnace
members what to do if they smell gas. If you smell natural gas
indoors, BE CAREFUL. Put out any cigarettes, pipes, candles or
anything with a flame. If you can't locate the source of the
odor, or if the odor is strong and seems to be everywhere, get
everyone out of the house immediately. Do not touch any light
switches or make any phone calls. Call the Florence Gas
Department from a neighbor's house.
If you smell
natural gas odor outside, even if you do not have gas service,
leave the area and call the Florence Gas Department.
should have a water cutoff valve. Be sure you and all of the
members of your family know where the cutoff valve is located,
in case of broken water lines or plumbing problems.
things you can do to cut your energy use and help control your
living costs by making your home more energy efficient.
1. When buying
new appliances, compare the Energy Guide labels to determine
the annual energy cost ranges. Over time, energy saving
machines can be more economical purchases.
2. Use the
microwave whenever possible. It's the most energy efficient
way to cook or heat small amounts of food.
3. Clean out
the lint filter on the clothes dryer after each load. Check
the dryer exhaust ducts for leaks or plugging and make sure
they are vented outside in the summer. Do not over-dry; not
only does it harm clothes, it wastes energy.
refrigerator uses more energy than any other kitchen
appliance. Limit opening refrigerator and freezer doors. Keep
the refrigerator between 36 and 38 degrees and the freezer
between zero and five degrees.
5. Heating and
cooling your home is the most costly use of energy. Raising
the heating thermostat or lowering the cooling thermostat by
one degree increases utility costs by about 2%.
6. Remember to
keep your heating and cooling filters clean. Filters should be
replaced every month, unless you have permanent type filters.
furnace or central heating unit should be checked at least
once a year before the heating season.
8. Make sure
all natural gas flames burn blue. A yellow flame indicates
inefficient burning and can be dangerous.
9. If your
water heater does not contain insulating materials, proper
insulation can make it highly efficient, especially if it is
located in an unheated area of the home.
10. Wash full
loads of dishes and clothes.
11. Let dishes
12. Turn off
lights and appliances when not needed.
13. Check your
house for water leaks. Toilet leaks can be tested by adding
food coloring to the water in the tank. Check after a few
minutes to see if the colored water has entered the bowl.
14. Install a
reduced-flow shower head.
partially-filled tub uses less water than a long shower. A
shorter shower uses less water than a full tub.
16. Do not
leave water running while washing your car, brushing your
teeth, or washing dishes.
Through the Tennessee Valley Authority (TVA), Florence
Utilities offers a variety of energy saving options to its
customers. Visit the TVA
website and you will find ways to manage your energy usage for
efficiency and savings with
services for your home or business. You can also learn
more about energy saving options by calling 256-740-6055.
Florence Utilities will install and maintain a residential
security light on your property for a monthly charge. For more
information, call Customer Service at 256-760-6512.
Gas lights may be purchased from the Florence Gas Department.
For information, call 256-767-3430.
Gas grills may be purchased from the Florence Gas Department.
For information, call 256-767-3430.
Florence Utilities provides 24-hour dispatching service for
after-hour emergencies and power outages.
Florence Utilities sells and installs lightning arresters for
residential services. For further information, call
Before You Dig - It's The Law
If you are excavating in Alabama, call 1-800-292-8525. We will
be contacted to mark the location of our buried lines, to
prevent any possibility of problems.