Contact Florence Utilities

Mailing Address:

City of Florence Utilities
P.O. Box 877
Florence, AL 35631
Telephone: (256) 760-6512
Fax: (256) 760-6322

Quick Reference Telephone Numbers
Area Code: 256

SERVICES

Customer Service, Utility Services, New or Existing Services and Billing Inquiries	760-6512
Collections Department, Delinquent Accounts, Final Notices	760-6525
Bank Draft Program	718-3221

ADMINISTRATION

Electricity Department	740-6045
Natural Gas Department	767-3430
Water Department	760-6637

EMERGENCIES, POWER FAILURES, LEAKS, DIFFICULTIES, ETC.

Electricity	764-4456
Natural Gas	760-6490
Water	760-6637
After Hours, Weekends, and Holidays	764-4456
Energy, Marketing, Safety, Security	740-6055
Garbage Pickup (Solid Waste & Recycling)	760-6495
West Lauderdale County Water Authority Customers (to report difficulties)	766-8787

ENGINEERING

Electricity	740-6005
Natural Gas	760-6486
Water	760-6671
Tree Trimming	760-6533
Help Locating Underground Facilities (toll-free)	800-292-8525