Contact Florence Utilities

Mailing Address:

City of Florence Utilities
P.O. Box 877
Florence, AL 35631
Telephone: (256) 760-6512
Fax: (256) 760-6322

Quick Reference Telephone Numbers
Area Code: 256

SERVICES

Customer Service, Utility Services, New or Existing Services and Billing Inquiries	256-760-6512
Collections Department, Delinquent Accounts, Final Notices	256-760-6525
Bank Draft Program	256-718-3221

ADMINISTRATION

Electricity Department	256-740-6045
Natural Gas Department	256-760-6490
Water Department	256-760-6490

EMERGENCIES, POWER FAILURES, LEAKS, DIFFICULTIES, ETC.

Electricity	256-764-4456
Natural Gas	256-760-6490
Water	256-760-6490
After Hours, Weekends, and Holidays	256-764-4456
Energy, Marketing, Safety, Security	256-740-6055
Garbage Pickup (Solid Waste & Recycling)	256-760-6495
West Lauderdale County Water Authority Customers (to report difficulties)	256-766-8787

ENGINEERING

Electricity	256-740-6005
Natural Gas and Water	256-718-5113
Tree Trimming	256-760-6533
Help Locating Undergroung Facilities (toll-free)	1-800-292-8525