Office Hours

Our offices are open Monday through Friday from 8 a.m. until 5 p.m.

We are closed to observe the following holidays:
     New Year’s Day
     Martin Luther King's Birthday
     Memorial Day
     Independence Day
     Labor Day
     Veteran’s Day
     Thanksgiving Day and the day after
     Christmas Eve and Christmas Day

When a holiday falls on a Saturday, we observe it the preceding Friday. If a holiday falls on Sunday, we observe it on the following Monday.

Utility Services

Florence Utilities, a department of the City of Florence, Alabama, supplies electricity to consumers in Lauderdale County, and natural gas, water and wastewater treatment to consumers in portions of the county.

Florence Utilities purchases electricity from the Tennessee Valley Authority. Natural gas is purchased from a variety of suppliers, based on availability, price and dependability. Our water supply comes from Cypress Creek and Wilson Lake and is distributed to customers in the City of Florence and the surrounding areas of Lauderdale County.

Service Reliability

Because of the nature of our business, we can’t guarantee uninterrupted service, but we make every effort to provide uninterrupted service to everyone. Please report any service outages by calling us at 256-764-4456.