Florence
Utilities
Customer Service
110 W. College Street
P.O. Box 877
Florence, AL 35631
Telephone: (256) 760-6512
Fax: (256) 760-6322
Our
Customer Service staff is ready and willing to assist you in
making your utility experience in our service area a
pleasant one.
Our representatives are
available 8:00 a.m. to 5:00 p.m., Monday through Friday with
offices on the first floor of the Municipal Building (110 W.
College Street). Dispatching service is available for
after-hour emergencies and problems. Please contact us if we
can be of service in the following areas or if you have a
question about the Utility Department.
- Requests for new and
existing service
- Connections and
disconnections of service
- Changes or up-grades in
service
- Customer problems
- Questions about billing
and other services
