A sample bill is
shown to help you better understand your utility bill. Listed
below are explanations of the different sections. Compare the
section number on the bill to the matching explanation number
listed below. There is also a section called "Understanding
Your Bill" that will help, too.
number appears in two places on the bill for your convenience.
Having your account number available when calling Florence
Utilities will allow us to more efficiently assist you. A
return envelope is also included should you choose to mail
your payment. Simply detach the top portion of the bill and
insert it in the envelope provided and keep the bottom portion
for your records. If you are paying at Florence Utilities or
one of our many participating banks, please bring the entire
bill with you. We have also included telephone numbers on the
front side of the bill as a handy reference should you need to
backside of the bill there is a space for you to provide us
your telephone number. This is important in order to provide
you with efficient service in the future. If you need to
change your address or phone number please call (256)
A sample bill is shown to help you better
understand your utility bill. Recently,
Florence Utilities redesigned the utility bill
to make it more informative, larger, and easier
to locate information. Listed below are a few
of the new features.
Last Statement Balance
This is the balance due from your previous bill
prior to any applicable late fees.
This is the total of adjustments to your
account, including any applicable late fees and
billing corrections made to your account since
your previous bill was processed.
This is the total of payments to your account
since your previous bill was processed.
Last Month's Usage/# Days
This is the usage and the number of days for the
previous period for each utility service.
Last Year's Usage/# Days
This is the usage and the number of days on the
same billing period last year for each service
If you have questions, please contact Customer
Service at 760-6512.