Florence
Utilities
Customer Service
110 W. College Street
P.O. Box 877
Florence, AL 35631
Telephone: (256) 760-6512
Fax: (256) 760-6322
Our
Customer Service staff is ready and willing to assist you in
making your utility experience in our service area a
pleasant one.
Our representatives are
available 8:00 a.m. to 5:00 p.m., Monday through Friday with
offices on the first floor of the Municipal Building (110 W.
College Street). Dispatching service is available for
after-hour emergencies and problems. Please contact us if we
can be of service in the following areas or if you have a
question about the Utility Department.
- Requests for new and
existing service
- Connections and
disconnections of service
- Changes or up-grades in
service
- Customer problems
- Questions about billing
and other services
Florence Utilities
Florence Utilities application
process includes electricity, gas, water/wastewater and/or
garbage services. A commercial utility deposit is required
for all businesses. Consumer must be at least nineteen
(19) years old to sign for utility service. The
following information must be provided.
-
Two forms of identification - Valid
driver's license or state identification card
and
social security card
-
Copy of lease or rent receipt, if
property is not owned
-
A notarized application is required if it
is not signed in person at Florence Utilities
-
Authorization is required if an officer
of the company does not make application for utility
service
Surety Bond Form
(Legal Size)
This form must be utilized when securing a
commercial utility deposit of $1,000 or more with a surety
bond.
Submit to:
City of Florence Utilities
Municipal Building, Room 106
110 West College Street
Florence, AL 35630
Phone: 256-760-6512
Fax: 256-760-6322
Certificate of Deposit or Time Deposit
Receipt Requirements
This form
must be followed when a bank issues a Certificate of Deposit
or a Time Deposit Receipt to secure a commercial utility
deposit of $500 or more. Also, the bank must issue a
letter to Florence Utilities stating that a utility hold is
being placed on the certificate.
See attached Sample Bank Letter.
Submit to:
City of Florence Utilities
Municipal Building, Room 106
110 West College Street
Florence, AL 35630
Phone: 256-760-6512
Fax: 256-760-6322
